This Privacy Policy describes how maxwin89 collects, uses, stores, and protects the personal information of players and visitors on our platform. We are committed to handling your data with transparency, security, and respect.
These cards summarise our key privacy commitments. They do not replace the full Policy below — please read all sections for complete information.
All data transmissions between your device and maxwin89 are protected by 256-bit SSL encryption. Stored data is held on secured servers with restricted access and regular security audits.
Your personal information is never sold, rented, or traded to third-party marketers. We share data only where strictly necessary for service delivery or as required by law.
You have the right to access, correct, or request deletion of your personal data at any time. Submit a request to our support team and we will respond within the applicable regulatory timeframe.
We collect only the information necessary to operate your account, process payments via DuitNow, FPX, Touch 'n Go eWallet, and similar methods, and comply with our licensing obligations.
We use cookies strictly for platform functionality, session management, and aggregate analytics. No third-party advertising trackers are embedded in the Platform without your knowledge.
We will only send you promotional emails or SMS communications if you have opted in. You may withdraw your consent and unsubscribe at any time through your Account settings or by contacting support.
maxwin89 ("the Company", "we", "us", "our") operates the online gaming platform accessible at https://maxwin89.cam (the "Platform"). We are committed to protecting the privacy of all individuals who use our Platform or interact with us in any capacity.
This Privacy Policy ("Policy") explains what personal data we collect from players, visitors, and prospective users; the purposes for which we process that data; the legal bases on which we rely; and the rights you hold in relation to your personal information. This Policy applies to all data processed by maxwin89 in connection with the Platform and any associated customer support services.
By accessing the Platform, creating an Account, or submitting your personal information to us in any other way, you acknowledge that you have read and understood this Policy. If you do not agree with how we handle personal data, please discontinue use of the Platform and contact us to request deletion of any information we hold about you.
For the purposes of this Policy, the following definitions apply:
We collect personal data through the following channels and in the following categories:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Name, IC/passport number, date of birth | You / KYC provider |
| Contact Data | Email address, phone number, residential address | You |
| Financial Data | Payment method details, transaction history | You / Payment processors |
| Technical Data | IP address, device ID, browser type, session logs | Automatic collection |
| Usage Data | Games played, bets placed, pages visited, login history | Automatic collection |
| Communications Data | Support chat transcripts, email exchanges | You |
maxwin89 processes personal data for the following purposes:
We process personal data on the following legal bases:
maxwin89 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data in the following limited circumstances:
We engage trusted third-party service providers who process data on our behalf under strict data processing agreements. These include:
We may disclose personal data to regulators, law enforcement agencies, courts, or other public authorities where required by applicable law, court order, or our gaming licence conditions. Such disclosures will be limited to what is strictly necessary and will be documented appropriately.
In the event of a merger, acquisition, or sale of all or part of the Company's assets, personal data held by maxwin89 may be transferred as part of that transaction. We will notify affected Players of any such transfer and any changes to this Policy with reasonable prior notice.
We retain personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory requirements. The following general retention periods apply:
Upon expiry of the relevant retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.
maxwin89 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:
Whilst we employ robust security measures, no system is entirely immune from risk. You are responsible for maintaining the confidentiality of your own Account credentials. Please contact us immediately if you suspect unauthorised access to your Account.
maxwin89 uses cookies and similar tracking technologies on the Platform for the following purposes:
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens. Required for the Platform to function — cannot be disabled. | Session / up to 24 hours |
| Functional | Remembering language preferences, display settings, and previously selected game categories. | Up to 12 months |
| Analytics | Aggregate, anonymised data on page views, session duration, and feature usage — used to improve Platform performance. | Up to 24 months |
| Marketing (Consent Only) | Tracking of promotional campaign effectiveness where you have consented to marketing communications. | Up to 12 months |
You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair Platform functionality, including login capability. Instructions for managing cookies vary by browser — refer to your browser's help documentation for guidance.
maxwin89 operates globally and some of our service providers are located outside Malaysia. Where personal data is transferred internationally, we ensure that appropriate safeguards are in place to protect the data, including contractual data protection clauses consistent with internationally recognised data protection standards.
Transfers to third-party service providers outside Malaysia are governed by data processing agreements that impose obligations equivalent to those described in this Policy. We do not transfer personal data to jurisdictions with inadequate data protection frameworks without implementing compensating controls.
Subject to applicable law and any overriding legal obligation (including our gaming licence requirements), you hold the following rights in relation to your personal data:
To exercise any of these rights, please contact our Data Protection team using the contact details in Section 15. We will acknowledge your request promptly and respond within thirty (30) days. We may require verification of your identity before fulfilling any request.
maxwin89 does not knowingly collect personal data from individuals under the age of 21. The Platform is strictly intended for adults aged 21 and above. We enforce this through mandatory age declaration at registration and KYC identity verification prior to withdrawal processing.
If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data, close the associated Account, and return any deposited funds to the source payment method. If you believe a minor has registered an Account on our Platform, please notify us immediately using the contact details in Section 15.
The Platform integrates services provided by third parties, including payment processing infrastructure (DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Connect), game content providers, and live dealer studio operators. Each of these third parties operates under its own privacy policy and data processing terms.
maxwin89 is not responsible for the privacy practices of third-party service providers beyond the data processing agreements we have in place with them. We encourage you to review the privacy policies of any payment service providers whose services you use in connection with the Platform.
maxwin89 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify you by email to the address registered on your Account and/or by a prominent notice on the Platform at least fourteen (14) days prior to the changes taking effect.
Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the updated Policy. The "Last updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this Policy periodically.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way maxwin89 handles your personal data, please contact our team through the following channels:
For general questions about your Account or our services, you may also visit our FAQ page or read our Terms & Conditions.
Our 24/7 support team is here to help with any privacy enquiry — or use the links below to explore more of the maxwin89 platform.